Refund and Returns Policy

Effective Date: April 9, 2025

At SOMASONALI, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns process to ensure your experience is hassle-free.

Eligibility for Returns

  • Items must be returned within 30 days of purchase.

  • Products should be in original condition, unused, and in their original packaging.

  • Proof of purchase is required.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5–7 business days.

Exchanges

  • Defective or damaged items can be exchanged for the same item.

  • Please contact us within 14 days of receiving your product to initiate an exchange.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • If approved, we will cover shipping costs for replacements of defective or damaged items.

Contact Us
If you have any questions about our refund and returns policy, please reach out to us:

We’re committed to making sure you have a positive shopping experience with SOMASONALI.