Refund and Return Policy for SOMASONALI
Effective Date: March 13, 2025

At SOMASONALI, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Return Policy provides clear guidance on how we handle returns and refunds. Please read the following policy carefully to ensure you understand your rights and responsibilities.

1. Returns
We accept returns on products purchased directly from SOMASONALI within 30 days of the original purchase date. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. If you wish to return an item, please follow these steps:

  1. Contact us at info@somasonali.com or call us at (207) 647-8377 within 30 days of your purchase to request a return authorization.
  2. Provide your order number, product details, and reason for the return.
  3. Once your return is authorized, we will provide you with instructions on how to return the product.
  4. Return shipping costs are the responsibility of the customer unless the product is defective or was sent incorrectly.

2. Non-Returnable Items
Certain items are not eligible for return or exchange, including:

  • Customized or personalized products
  • Products marked as “Final Sale” or “Non-returnable”
  • Gift cards or digital products
  • Perishable items

3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a credit will automatically be applied to your original method of payment. Please note that it may take several business days for the refund to be processed, depending on your bank or payment provider.

4. Exchanges
We currently do not offer direct exchanges. If you would like a different product, you will need to return the original item and place a new order.

5. Damaged or Defective Products
If you receive a damaged or defective product, we are committed to resolving the issue as quickly as possible. Please contact us within 7 days of receiving the product by email at info@somasonali.com or by phone at (207) 647-8377. We will arrange for a return or replacement at no extra cost to you.

6. How to Contact Us
If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to reach out to us: