
Refund and Returns Policy
Effective Date: April 9, 2025
At SOMASONALI, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns process to ensure your experience is hassle-free.
Eligibility for Returns
-
Items must be returned within 30 days of purchase.
-
Products should be in original condition, unused, and in their original packaging.
-
Proof of purchase is required.
Refund Process
-
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5–7 business days.
Exchanges
-
Defective or damaged items can be exchanged for the same item.
-
Please contact us within 14 days of receiving your product to initiate an exchange.
Shipping Costs
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
If approved, we will cover shipping costs for replacements of defective or damaged items.
Contact Us
If you have any questions about our refund and returns policy, please reach out to us:
-
Email: info@somasonali.com
-
Phone: (207) 647-8377
We’re committed to making sure you have a positive shopping experience with SOMASONALI.