Refund and Return Policy – Somasonali

At Somasonali, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help. This Refund and Return Policy outlines the terms and conditions under which we process returns and provide refunds for our products. By making a purchase with us, you agree to the following terms:

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  1. Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
  2. Timeframe: Returns must be initiated within 30 days from the date of delivery.
  3. Receipt or Proof of Purchase: You must provide proof of purchase (order number or receipt) to facilitate the return process.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Gift cards
  • Sale or clearance items
  • Items marked as final sale
  • Personalized or custom-made products

Return Process

To initiate a return:

  1. Contact Us:
    Please contact our customer service team at info@somasonali.com or call us at (207) 647-8377 within 30 days of receiving your product to initiate the return process.

  2. Return Authorization:
    Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

  3. Shipping:
    You will be responsible for paying the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

  4. Packaging:
    Please ensure the item is returned in its original packaging, with all tags, manuals, and accessories intact.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed as follows:

  1. Method of Refund:
    Refunds will be credited to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

  2. Partial Refunds:
    In certain cases, partial refunds may be granted if the item is not returned in its original condition, is damaged, or is missing parts not due to our error.

  3. Restocking Fees:
    In some cases, a restocking fee of up to 15% may apply for returns that are not the result of a defect or error on our part.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@somasonali.com or call us at (207) 647-8377. We will arrange for a replacement or issue a full refund, including return shipping costs. The return must be initiated within 30 days of receiving the item.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired product.

Shipping Costs

  • Return Shipping:
    If the return is due to a change of mind or personal preference, the return shipping costs are the responsibility of the customer.

  • Defective or Incorrect Items:
    We will cover the return shipping costs for defective or incorrect items.

Contact Us

If you have any questions or need assistance with your return or refund, please feel free to reach out to us: