Shipping Policy for SOMASONALI
Effective Date: March 13, 2025

At SOMASONALI, we are committed to ensuring that your products are delivered safely and efficiently. Our Shipping Policy provides important information regarding the shipping process, including delivery options, shipping costs, and our guidelines for shipping within the United States. By placing an order with SOMASONALI, you agree to the terms outlined in this Shipping Policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure that your order arrives on time and in perfect condition. Shipping times may vary depending on the method chosen and your delivery location. The following options are available for shipping:

  • Standard Shipping: Estimated delivery time is typically between 5-7 business days.
  • Expedited Shipping: Estimated delivery time is between 2-3 business days.
  • Overnight Shipping: Orders placed before the cutoff time (usually 12:00 PM EST) will arrive the next business day.

Please note that delivery times are estimates and may vary based on factors such as the shipping carrier, your location, and product availability.

2. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. During the checkout process, you will have the opportunity to review the shipping costs before completing your purchase. Please be aware that any taxes, duties, or fees that apply to international shipments are the responsibility of the customer.

3. Free Shipping Promotion

Occasionally, SOMASONALI offers free shipping promotions for certain products or during special events. If free shipping is available, the offer will be clearly stated on our website or during checkout. Free shipping promotions typically apply to standard shipping methods and may have conditions such as a minimum order value or specific geographical limitations.

4. Order Processing

Once we receive your order, it will be processed within 1-2 business days, excluding weekends and holidays. You will receive an email confirmation once your order has been processed and shipped, including tracking information for your convenience. Please note that during peak shopping periods or promotional events, processing times may be slightly longer.

5. Shipping Restrictions

We currently only ship to addresses within the United States. We do not offer international shipping at this time. However, we are continuously working to expand our services and may offer international shipping in the future.

6. Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your package through the shipping carrier’s website. If you have any questions about your shipment or encounter any issues, please contact us at info@somasonali.com or call (207) 647-8377.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. SOMASONALI is not responsible for delays or failed deliveries due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us as soon as possible to correct it before the order is processed and shipped.

8. Shipping Delays

While we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control, including weather conditions, shipping carrier issues, or holidays. SOMASONALI is not responsible for any shipping delays that occur once the package is with the carrier. If your package is delayed, we will do our best to assist you by contacting the carrier and providing updates.

9. Damaged or Lost Shipments

If your order is damaged during shipping or you believe it has been lost, please contact us immediately at info@somasonali.com or call (207) 647-8377. We will work with you to resolve the issue as quickly as possible. Please keep the original packaging and any damaged items for inspection, as they may be required for claims with the shipping carrier.

10. Returns and Shipping Costs

Please refer to our Refund and Return Policy for information regarding returns and exchanges. Please note that if you are returning an item, you will be responsible for the return shipping costs, unless the product is defective or the return is due to an error on our part.

11. In-Store Pickup

For customers located near 116 S High St, Bridgton, Maine, we offer the option of in-store pickup for online orders. When you select in-store pickup, you will be notified when your order is ready for pickup. Please bring a valid ID and your order confirmation email to pick up your items.

12. Customer Service and Shipping Inquiries

If you have any questions or concerns about shipping, please feel free to reach out to our customer service team. We are here to assist you with any shipping-related inquiries: